Shipping Policy

At fannafashion, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are generally not processed or shipped on weekends or U.S. public holidays.

During holidays, promotional events, new collection launches, or periods of high order volume, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Methods & Delivery Times

We currently offer Standard Shipping and Express Shipping for eligible orders within the United States.

Standard Shipping

Estimated delivery time: 7–15 business days

  • Free Standard Shipping on orders of $60 or more
  • Orders under $60 may be subject to a standard shipping fee, which will be displayed at checkout.

Express Shipping

Estimated delivery time: 3–5 business days

  • Free Express Shipping on orders of $100 or more
  • Orders under $100 may be subject to an express shipping fee, which will be displayed at checkout.

Please note that delivery estimates begin after your order has been processed and shipped. The processing period of 1–3 business days is not included in the estimated delivery time.

3. Shipping Costs

Applicable shipping costs are calculated based on your order and selected shipping method.

The following shipping offers currently apply:

Shipping Method Estimated Delivery Free Shipping
Standard Shipping 7–15 business days Orders $60+
Express Shipping 3–5 business days Orders $100+

For orders that do not qualify for free shipping, the applicable shipping fee will be displayed at checkout before payment is completed.

fannafashion reserves the right to modify shipping fees or promotional shipping offers at any time. Any changes will not affect orders that have already been placed.

4. Shipping Destinations

We currently ship to eligible addresses within the United States.

Some remote areas, territories, military addresses, P.O. Boxes, or other restricted destinations may have limited shipping availability.

If we are unable to ship your order to the address provided, we will contact you using the contact information associated with your order.

5. Tracking Your Order

Once your order has been shipped, we will send a shipping confirmation email containing your tracking number when available.

You can use the tracking number to monitor the progress of your shipment.

Please allow some time for tracking information to become active after your package has been handed over to the shipping carrier.

If tracking information does not update immediately, this does not necessarily mean that your package has been lost.

6. Delivery Delays

The delivery times provided on our website are estimated delivery times and are not guaranteed.

Although we work with shipping carriers to provide reliable delivery, unexpected delays may occur due to circumstances beyond our reasonable control, including:

  • Severe weather
  • Carrier delays
  • Public holidays
  • High shipping volumes
  • Transportation disruptions
  • Incorrect or incomplete shipping information
  • Customs or regulatory procedures
  • Natural disasters
  • Other unforeseen circumstances

If your package is delayed, we recommend checking the tracking information first. You may also contact our customer service team for assistance.

7. Incorrect Shipping Address

Please carefully review your shipping address before completing your purchase.

If you realize that your shipping information is incorrect, please contact us as soon as possible at:

info@fannafashion.com

We will make reasonable efforts to update your address before your order is shipped. However, we cannot guarantee that changes can be made after an order has entered processing or has already been shipped.

fannafashion is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.

8. Lost, Stolen, or Damaged Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check:

  • Your mailbox or designated delivery area
  • Around your property
  • With household members
  • With neighbors
  • With the shipping carrier

If you are still unable to locate your package, please contact the shipping carrier and then contact us at info@fannafashion.com.

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and damaged items. We will review the situation and determine the appropriate solution.

9. Failed or Returned Deliveries

A package may be returned to us if delivery fails due to:

  • An incorrect or incomplete address
  • Refusal of delivery
  • Failure to collect the package
  • Other circumstances attributable to the customer

If a package is returned to us, we may contact you to arrange a reshipment or refund, subject to our applicable policies.

Additional shipping charges may apply if an order needs to be reshipped due to an incorrect address or other circumstances caused by the customer.

10. Multiple Shipments

Depending on product availability, warehouse processing, or fulfillment requirements, an order may occasionally be shipped in multiple packages.

If your order is shipped separately, you may receive more than one tracking number.

You will not be charged additional shipping fees solely because your order is divided into multiple shipments unless otherwise stated at checkout.

11. Pre-Order and Backordered Items

If a product is available for pre-order or is temporarily backordered, the estimated shipping date will be indicated on the relevant product page whenever possible.

Orders containing pre-order or backordered products may be shipped according to the estimated availability date.

12. Customs, Duties, and Taxes

For eligible shipments where customs duties, import taxes, or other government fees apply, the customer may be responsible for such charges unless otherwise stated at checkout.

Customs requirements and fees may vary depending on the destination and applicable laws.

fannafashion does not control customs processing times or charges imposed by government authorities.

13. Delivery Estimates

All delivery estimates provided by fannafashion are intended as general guidelines.

Standard Shipping is estimated at 7–15 business days, while Express Shipping is estimated at 3–5 business days, beginning after the order has been processed and shipped.

Actual delivery times may vary depending on the destination, shipping carrier, weather, holidays, and other circumstances beyond our control.

14. Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please contact us:

fannafashion

Email: info@fannafashion.com
Phone: +1 (213) 987-1257

Address:
3241 E Javelina Ave
Mesa, AZ 85204
USA

When contacting us about an order, please include your order number whenever possible so that we can assist you more efficiently.

Thank you for shopping with fannafashion.