Refund And Returns Policy

At fannafashion, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 30 days of delivery.

To be eligible for a return, items must meet the following conditions:

  • Be unworn and unused.

  • Be in their original condition.

  • Have all original tags and packaging where applicable.

  • Be accompanied by proof of purchase or your order number.

Items that do not meet these requirements may not qualify for a return.

2. How to Request a Return

Please contact us at info@fannafashion.com before sending any item back.

When contacting us, please include:

  • Your order number.

  • The item(s) you would like to return.

  • The reason for your return.

Our customer service team will review your request and provide the next steps. Please wait for our instructions before shipping your return.

Returns sent without contacting us in advance may not be processed properly.

3. Return Shipping

Please contact our customer service team before arranging return shipping. Return instructions and any applicable shipping arrangements will be provided after your request has been reviewed.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the refund decision.

If your return is approved, your refund will be processed to your original payment method.

Please allow up to 10 business days for the refund to be processed after the returned item has been received and inspected. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us for assistance.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at info@fannafashion.com.

Please include your order number and clear photos of the item so our team can review the issue and assist you with an appropriate solution.

6. Exchanges

If you would like a different size, color, or item, please contact us for assistance.

In most cases, you may return the original item in accordance with our return policy and place a new order for the item you prefer.

7. Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

We will do our best to assist, but changes or cancellations may not be possible once an order has entered processing or has been shipped.

8. Contact Us

If you have any questions about returns or refunds, please contact us:

fannafashion
Email: info@fannafashion.com