FAQ

Welcome to fannafashion! We've put together answers to some of the most common questions to help make your shopping experience easier. If you need further assistance, please feel free to contact our customer service team.

1. Orders

How can I place an order?

Browse our website, select your favorite products, choose your preferred size and color, and add them to your shopping cart. Follow the checkout instructions to complete your purchase.

Can I change or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us as soon as possible at info@fannafashion.com. We will do our best to assist you, but changes may not be possible once your order has been processed or shipped.

How will I know if my order has been confirmed?

Once your payment is successfully completed, you will receive an order confirmation email with your order details.

2. Payment

What payment methods do you accept?

We accept the payment methods displayed at checkout, including Visa, Mastercard, Maestro, American Express, Apple Pay, and Google Pay, where available.

Is my payment information secure?

We take payment security seriously. Payments are processed through secure third-party payment providers. We do not directly store your full credit card details.

What should I do if my payment fails?

Please check that your payment details are correct and that your payment method has sufficient funds. You may also contact your bank or payment provider for assistance.

3. Shipping & Delivery

How long does order processing take?

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

How long does shipping take?

Our estimated Standard Shipping delivery time is 7–15 business days after order processing.

Do you offer free shipping?

Yes! We offer free Standard Shipping on orders over $60 USD.

Will I receive a tracking number?

Once your order has been shipped, tracking information will be provided so you can follow your package.

Please allow time for tracking information to become available and update as your package moves through the shipping network.

Can I change my shipping address?

If you need to update your shipping address, please contact us as soon as possible. We may be unable to make changes once your order has been processed or shipped.

4. Returns & Refunds

What is your return policy?

We accept eligible return requests within 30 days of delivery. Items must be unworn, unused, in their original condition, with original tags and packaging, and accompanied by proof of purchase.

Please contact our customer service team before sending any items back.

How do I request a return?

Please email info@fannafashion.com with your order number and the reason for your return. Our team will review your request and provide further instructions.

Please do not send items back without receiving return instructions from us.

When will I receive my refund?

Once your returned item has been received and inspected, approved refunds are generally processed within 10 business days. The time it takes for the refund to appear in your account may depend on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us.

Can I exchange an item?

If you would like a different size or item, we generally recommend returning the original item according to our Returns & Refunds Policy and placing a new order.

What if I receive a damaged or incorrect item?

We're sorry if something isn't right with your order. Please contact us as soon as possible with your order number and clear photos of the item received so we can review the issue and assist you.

5. Products & Sizing

How do I choose the right size?

Please refer to our Size Guide before placing your order. We recommend comparing your body measurements with the size chart to help you find the best fit.

What if I'm between two sizes?

If you are between two sizes, we generally recommend choosing the larger size for a more comfortable fit. Please also check the individual product description for specific fit information.

Are product colors exactly as shown in the pictures?

We make every effort to display product colors as accurately as possible. However, actual colors may vary slightly depending on your screen settings, lighting, and device display.

6. Contact Us

How can I contact fannafashion?

If you have any questions or need assistance with your order, our customer service team is here to help.

  • Email: info@fannafashion.com

  • Phone: +1 (213) 987-1257

  • Address: 3241 E Javelina Ave, Mesa, AZ 85204, USA

Thank you for shopping with fannafashion. We appreciate your support!