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📧Email: info@fannafashion.com
At fannafashion, we want you to feel confident when shopping with us. If your purchase does not work out, we are happy to review eligible return and exchange requests in accordance with this Return & Refund Policy.
We accept eligible return requests within 30 days of the delivery date.
To be eligible for a return, the item must:
Items that do not meet these conditions may not be accepted for return.
For hygiene and safety reasons, certain items may not be eligible for return.
Non-returnable items may include:
If you are unsure whether an item is eligible for return, please contact us before sending it back.
To request a return, please contact us at:
Please include:
Our customer service team will review your request and provide return instructions if the return is approved.
Please do not send items back to the return address without first contacting us. Unauthorized returns may not be accepted or processed.
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, the customer may be responsible for the return shipping cost.
If the return is caused by an error on our part, such as receiving the wrong item or receiving an item that arrived damaged or defective, please contact us before returning the item.
If approved, we will provide appropriate instructions for resolving the issue.
Original shipping charges, if any, are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part.
We may offer exchanges for eligible items, subject to product availability.
If you would like to exchange an item, please contact us at info@fannafashion.com within the applicable return period.
Please provide your order number and the item you would like to exchange.
If the requested replacement item is unavailable, we may offer a refund or another appropriate solution.
Please inspect your order when you receive it.
If you receive:
please contact us as soon as possible at info@fannafashion.com.
Please provide your order number and clear photographs showing the issue.
After reviewing the information, we may provide a replacement, exchange, refund, or other appropriate resolution.
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional processing time for your bank or payment provider to reflect the refund in your account.
The time required for a refund to appear may vary depending on your payment provider.
In certain circumstances, only a partial refund may be issued.
This may apply if:
The final refund amount will be determined after inspection.
If a returned item was purchased using a discount code, promotion, or special offer, the refund amount may be adjusted according to the terms of that promotion.
If a return causes the original order to no longer qualify for a promotional discount or free shipping offer, the applicable discount or shipping amount may be deducted from the refund where permitted.
Items marked “Final Sale” or otherwise identified as non-returnable at the time of purchase are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.
Sale items that are not marked as final sale may be eligible for return subject to the standard requirements of this policy.
All returned products are inspected after they are received.
If an item does not meet our return requirements, we reserve the right to reject the return or issue a reduced refund where appropriate.
Items that have been worn, washed, altered, damaged, stained, or otherwise used may be refused.
If you have been notified that your refund has been issued but you have not received it, please:
If you have completed these steps and still have not received your refund, please contact us at info@fannafashion.com.
If you need to cancel an order, please contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate cancellation requests before the order enters processing or shipping.
Once an order has been processed or shipped, cancellation may no longer be available. In this situation, the order may need to be handled through our standard return process.
Do not send returns to our business address unless specifically instructed by our customer service team.
After your return request is approved, we will provide the appropriate return instructions and return address.
If you have any questions about returns, exchanges, or refunds, please contact us:
fannafashion
Email: info@fannafashion.com
Phone: +1 (213) 987-1257
Address:
3241 E Javelina Ave
Mesa, AZ 85204
USA
When contacting us about a return or refund, please include your order number to help us process your request more efficiently.
Thank you for shopping with fannafashion. We appreciate your business and are committed to providing a positive shopping experience.
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